FREQUENTLY ASKED QUESTIONS
Welcome to www.zenfoodsteamers.com! If you have any questions about using our website or purchasing our bamboo steamers, please review the questions and answers below.
- What types of food are bamboo steamers suitable for?
a. Our bamboo steamers are great for steaming a variety of foods, including dumplings, fish, vegetables, and rice.
- What sizes are bamboo steamers available?
a. We offer bamboo steamers in different sizes to suit different cooking needs. Specific sizes can be found on each product page.
- How can I care for my steamer to extend its life?
a. Hand wash the steamer with warm water, avoid using the dishwasher, and dry it in a cool and ventilated place to extend its life.
- How can I order products online?
a. Browse the product page, select the size and quantity of steamer you need, click “Add to Cart”, and follow the prompts to complete the checkout.
- What payment methods do you support?
a. We accept major credit cards, PayPal, and other secure payment methods. Payment options will be displayed at checkout.
- Do you offer international shipping?
a. Yes, we offer international shipping for customers in Europe. For more shipping details, please refer to our Shipping Policy page.
- How long does standard shipping take to Europe?
a. Standard shipping generally takes 4 business days from order confirmation.
- Can my order be tracked?
a. Yes, you will receive tracking information in the shipping confirmation email so that you can check the status of your order in real time.
- Can I return the product if I am not satisfied with it?
a. We offer a 14-day return guarantee, the product must be unused and in the original packaging. For more help, please contact customer service.
- How is the shipping cost of the return calculated?
a. If the return is due to quality issues of the product itself, we will cover the shipping costs. For other cases, customers may need to bear the return shipping costs.
- How can I contact the customer support team?
a. You can send a message through the Contact Us page of our website or get in touch with our customer support team directly via email. - Is the bamboo steamer environmentally friendly?
a. Yes, our bamboo steamers are made of sustainable bamboo materials and are an environmentally friendly choice.
Contact Information
Company Name: BAMBOO Gastro GmbH
Address: Dornbirner Straße, 6922 Wolfurt, Austria
Tel: +43 6603181188
Email: goldspark@zenfoodsteamers.com
If you have further questions or need support, please feel free to contact our customer service team. Thank you for visiting www.zenfoodsteamers.com, we are happy to provide you with quality bamboo steamer products and services.