REFUNDS OR EXCHANGES
Thank you for choosing www.zenfoodsteamers.com! We are committed to providing you with high-quality bamboo steamers. If you are not satisfied with your purchase, our return and exchange terms are as follows:
- Return Policy
● Return period: You have 14 days from the date you received the product to request a return.
● Return conditions: The product must be unused, complete, and with original packaging and tags. We do not accept returns of used or damaged products.
● Request a return: To request a return, please contact our customer service team via email and provide your order number and reason for return. Our team will provide you with return instructions and address. - Exchange Policy
● Exchange period: You have 14 days from the date you received the product to request an exchange.
● Exchange conditions: The exchanged product must be unused, complete, and with original packaging and tags. We do not accept exchanges of used or damaged products.
●To request an exchange: please contact our customer service team via email and provide your order number, reason for exchange, and the product you wish to exchange for. We will assist you in the exchange process. - Refund Methods
●Refunds will be processed through your original payment method. It may take up to 5 business days to process a refund.
●If you are responsible for the shipping costs of your return, the refund amount will be reduced by the relevant shipping costs. - Guarantee and Product Quality
We guarantee that our bamboo steamers are free of any defects at the time of shipment. If the product you received is defective or damaged, please contact us within 48 hours of receiving the product so that we can provide a replacement or repair service. - Contact Information
Company Name: BAMBOO Gastro GmbH
Address: Dornbirner Straße, 6922 Wolfurt, Austria
Tel: +43 6603181188
Email: goldspark@zenfoodsteamers.com
We thank you for your trust and support for www.zenfoodsteamers.com and look forward to providing you with a quality shopping experience!